Update Closeconversation.md

Author: PowershellScripts

articles/en/Viva/Closeconversation.md

@@ -10,7 +10,7 @@ date: '2024-05-22'
 
 
 
-# Table of contents
+
 1. [Keep it clean, close your Viva conversations](#closeVivaconversations)
 2. [How to close Viva conversations](#howtoclose)
 3. [How to reopen Viva conversations](#howtoreopen)
@@ -19,28 +19,28 @@ date: '2024-05-22'
 
 
 
+<br/><br/><br/>
 
-
-Step 1: Keep it clean, close your Viva conversations <a name="closeVivaconversations"></a>
+<h1>Step 1: Keep it clean, close your Viva conversations</h1> <a name="closeVivaconversations"></a>
 
 There is a variety of reasons why you should be closing Viva Engage conversations
 
-Completion of Purpose: If a conversation has achieved its goal, such as resolving a problem or answering a question, it can be closed to indicate that no further contributions are needed.
+*<b>Completion of Purpose:</b> If a conversation has achieved its goal, such as resolving a problem or answering a question, it can be closed to indicate that no further contributions are needed.
 
-Moderation: Moderators or administrators might close conversations if they find that the discussion is deviating from guidelines, is inappropriate, or violates any policies.
+*<b>Moderation:</b> Moderators or administrators might close conversations if they find that the discussion is deviating from guidelines, is inappropriate, or violates any policies.
 
-Preventing Information Overload: In active groups or teams, conversations might be closed to maintain clarity and ensure that important information isn't lost in long, ongoing threads.
+*<b>Preventing Information Overload:</b> In active groups or teams, conversations might be closed to maintain clarity and ensure that important information isn't lost in long, ongoing threads.
 
-Archiving: Older conversations can be closed to archive them. This helps to separate current discussions from those that have been concluded, making the platform more organized.
+*<b>Archiving:</b> Older conversations can be closed to archive them. This helps to separate current discussions from those that have been concluded, making the platform more organized.
 
-Project Completion: In project-related groups, conversations might be closed once a project is finished and no further discussion is necessary.
+*<b>Project Completion:</b> In project-related groups, conversations might be closed once a project is finished and no further discussion is necessary.
 
 
-Step 2: How to close Viva conversations? <a name="closeVivaconversations"></a>
+<h1>Step 2: How to close Viva conversations?</h1> <a name="closeVivaconversations"></a>
 
-Step 3: How to reopen Viva conversations? <a name="closeVivaconversations"></a>
+<h1>Step 3: How to reopen Viva conversations?</h1> <a name="closeVivaconversations"></a>
 
-Step 4: Who can? Required Permissions  <a name="closeVivaconversations"></a>
+<h1>Step 4: Who can? Required Permissions</h1>  <a name="closeVivaconversations"></a>
 
 Conversations that no longer 
 Before the rollout, only a post creator can close conversations in Storyline and only the Community admins can close conversations on behalf of members in Communities. We are expanding the ability for delegates, delegate managers, Global admins, and Engage Admins to moderate Viva Engage content.