Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

E2E image and file uploads not working in desktop app, in web browser is fine #35669

Open
hrabotoner opened this issue Apr 1, 2025 · 1 comment

Comments

@hrabotoner
Copy link

hrabotoner commented Apr 1, 2025

Description:

In E2E channels, uploading images results in a Retry placeholder:

Image

And uploaded files can't be downloaded (nothing happens when you click on download icon or file name).

This only happens in flatpak desktop app and Electron .deb app: https://github.com/RocketChat/Rocket.Chat.Electron/releases , in web browser both work fine.

The workaround that used to work in version 6.12.1:
Settings -> End-to-end encryption -> Encrypt files = OFF
doesn't work anymore after upgrading to 7.4.1 - instead I get a Not allowed message from rocket.cat bot:

Image

Steps to reproduce:

Upload an image or file in E2E conversation.

Expected behavior:

E2E uploads work

Actual behavior:

E2E uploads don't work

Server Setup Information:

  • Version of Rocket.Chat Server: 7.4.1
  • License Type: free
  • Number of Users: 50-100
  • Operating System: Linux
  • Deployment Method: docker
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: v22.13.1
  • MongoDB Version: 6.0.14

Client Setup Information

  • Desktop App or Browser Version: 4.3.0
  • Operating System: Linux

Additional context

Relevant logs:

@hrabotoner
Copy link
Author

Could this be due to faulty nginx configuration? Does anyone else have this issue?

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
None yet
Projects
None yet
Development

No branches or pull requests

1 participant