[Bug]: [A-force] File Upload Timeout Issue for Files Over 15MB on Appsmith Version v1.61 #40042
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Labels
A-Force
Customer escalations
Bug
Something isn't working
Integrations Pod General
Issues related to the Integrations Pod that don't fit into other tags.
Integrations Pod
Integrations Product
Issues related to a specific integration
Medium
Issues that frustrate users due to poor UX
Needs Triaging
Needs attention from maintainers to triage
Performance Pod
All things related to Appsmith performance
Performance
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Production
Query performance
Issues that have to do with lack in performance of query execution
Query Widgets & IDE Pod
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Is there an existing issue for this?
Description
Summary: The user is on v1.61 and gets an error when uploading files larger than approximately 15MB using a POST request with multipart/form-data in Appsmith: Upload error: { "message": "Response not valid" }. The request is routed through an AWS Load Balancer to their Java backend, which successfully handles large files when requests are made directly through tools like Insomnia or Postman.
In Appsmith, smaller files are processed without issues, but for larger files, uploads fail exactly after 15 seconds, even though they have set a timeout of 30 seconds for the API. The maximum file size for the file picker is already set to 100MB.
They use AWS appsmith-ee AMI that runs on a t3a.xlarge instance 4 vCPUs, 16.0 GiB. They also configured the upload file size limit using this doc: https://docs.appsmith.com/getting-started/setup/instance-configuration/file-size-limit but are facing the same issue.
Link: https://internal.appsmith.com/app/oracle/ticket-details-662d74ffc3e4d34941e56ede?zid=cnv_1fyic5n0
Ref: https://theappsmith.slack.com/archives/C0341RERY4R/p1741340059104339
Steps To Reproduce
Ref: https://theappsmith.slack.com/archives/C0341RERY4R/p1741340059104339
Public Sample App
No response
Environment
Production
Severity
Medium (Frustrating UX)
Issue video log
No response
Version
Self Hosted v1.61
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