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[Bug]: [A-force] File Upload Timeout Issue for Files Over 15MB on Appsmith Version v1.61 #40042

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NilanshBansal opened this issue Apr 3, 2025 · 1 comment
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A-Force Customer escalations Bug Something isn't working Integrations Pod General Issues related to the Integrations Pod that don't fit into other tags. Integrations Pod Integrations Product Issues related to a specific integration Medium Issues that frustrate users due to poor UX Needs Triaging Needs attention from maintainers to triage Performance Pod All things related to Appsmith performance Performance Issues related to performance Production Query performance Issues that have to do with lack in performance of query execution Query Widgets & IDE Pod All issues related to Query, JS, Eval, Widgets & IDE

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@NilanshBansal
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Is there an existing issue for this?

  • I have searched the existing issues

Description

Summary: The user is on v1.61 and gets an error when uploading files larger than approximately 15MB using a POST request with multipart/form-data in Appsmith: Upload error: { "message": "Response not valid" }. The request is routed through an AWS Load Balancer to their Java backend, which successfully handles large files when requests are made directly through tools like Insomnia or Postman.
In Appsmith, smaller files are processed without issues, but for larger files, uploads fail exactly after 15 seconds, even though they have set a timeout of 30 seconds for the API. The maximum file size for the file picker is already set to 100MB.
They use AWS appsmith-ee AMI that runs on a t3a.xlarge instance 4 vCPUs, 16.0 GiB. They also configured the upload file size limit using this doc: https://docs.appsmith.com/getting-started/setup/instance-configuration/file-size-limit but are facing the same issue.
Link: https://internal.appsmith.com/app/oracle/ticket-details-662d74ffc3e4d34941e56ede?zid=cnv_1fyic5n0
Ref: https://theappsmith.slack.com/archives/C0341RERY4R/p1741340059104339

Steps To Reproduce

Ref: https://theappsmith.slack.com/archives/C0341RERY4R/p1741340059104339

Public Sample App

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Environment

Production

Severity

Medium (Frustrating UX)

Issue video log

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Version

Self Hosted v1.61

@NilanshBansal NilanshBansal added Bug Something isn't working Integrations Pod General Issues related to the Integrations Pod that don't fit into other tags. Integrations Pod Integrations Product Issues related to a specific integration Needs Triaging Needs attention from maintainers to triage Performance Issues related to performance Performance Pod All things related to Appsmith performance Query & JS Pod Issues related to the query & JS Pod Query Widgets & IDE Pod All issues related to Query, JS, Eval, Widgets & IDE Query performance Issues that have to do with lack in performance of query execution labels Apr 3, 2025
@NilanshBansal NilanshBansal self-assigned this Apr 3, 2025
@Nikhil-Nandagopal Nikhil-Nandagopal added Medium Issues that frustrate users due to poor UX Production labels Apr 3, 2025
@github-actions github-actions bot removed the Query & JS Pod Issues related to the query & JS Pod label Apr 3, 2025
@NilanshBansal
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Call setup with the user on 9th April.
https://theappsmith.slack.com/archives/C0341RERY4R/p1742806381332389?thread_ts=1741340059.104339&cid=C0341RERY4R

@appsmithorg/performance-pod can someone buddy me on this call with the user?

@vivek-appsmith vivek-appsmith added the A-Force Customer escalations label Apr 3, 2025
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Labels
A-Force Customer escalations Bug Something isn't working Integrations Pod General Issues related to the Integrations Pod that don't fit into other tags. Integrations Pod Integrations Product Issues related to a specific integration Medium Issues that frustrate users due to poor UX Needs Triaging Needs attention from maintainers to triage Performance Pod All things related to Appsmith performance Performance Issues related to performance Production Query performance Issues that have to do with lack in performance of query execution Query Widgets & IDE Pod All issues related to Query, JS, Eval, Widgets & IDE
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