No show webhooks are not triggered

[igavriil]

I am trying to receive show no-show webhooks when integrating with cal.com conferencing app (daily.co).

I've enabled these webhooks on the org level / user level /team event level,
with different time/units
and tried various scenarios:

• host showing - guest not showing
• guest showing - host not showing
• host not showing - guest not showing

but I haven't been able to receive any webhook (AFTER_HOSTS_CAL_VIDEO_NO_SHOW orAFTER_GUESTS_CAL_VIDEO_NO_SHOW)

I also made sure when joining to stay on the call for long enough (>5 minutes).

I have reviewed the code and could spot something.
I cannot test daily.co since i don't have the API key to interact with their API to get a meeting's participants.

Interestingly enough these no-shows also don't appear in the booking insights.

Am i missing something about these webhooks?
Are these trigger under some special conditions / plans / events?

[dosubot[bot]]

Hey there, @igavriil! I'm here to help you with any bugs, questions, or contributions you have. Let's tackle this issue together!

I found a similar issue titled "[CAL-4357] Auto no show detection for Cal Video hosts" which was closed after a pull request implemented a feature for automatic no-show detection ^[1]. This might be related to the problem you're experiencing. It could be helpful to review the changes made in the pull request to see if they address your issue. Additionally, ensure that your setup aligns with any new requirements or configurations introduced by that update.

To continue talking to Dosu, mention @dosu.

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[igavriil]

@dosu I have reviewed the changes made in this pull request and they seem reasonable

[dosubot[bot]]

Hey @igavriil! I'm glad to hear you've reviewed the changes and found them reasonable. If you have any technical questions or need help with bugs or engineering knowledge, I'm here for you! However, if there's something else you need that I can't help with, feel free to reach out to the Dosu Team. They'll be happy to assist you further! 😊

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[igavriil]

@dosu Although the changes are reasonable, I still cannot understand why the webhooks are not triggered.

[dosubot[bot]]

To ensure the no-show webhooks are triggered, verify the following:

1. Configuration: Ensure that the WebhookTriggerEvents enum includes 'AFTER_HOSTS_CAL_VIDEO_NO_SHOW' and 'AFTER_GUESTS_CAL_VIDEO_NO_SHOW'. This is typically done through a migration script ^[1].

2. Webhook Form: Check that the WebhookForm.tsx component includes these events in the eventTriggers field. This ensures the form sets the correct default values for the time and time unit for triggering the webhooks ^[2].

3. Testing: The triggerGuestNoShow function should be tested to verify that the webhook is triggered correctly when no participants join the call or when the guest fails to join within the specified time frame ^[3].

4. Logging: Check the logs for any errors related to webhook execution. The handleWebhookTrigger function logs errors when sending payloads fails, which can provide insights into why the webhooks might not be triggered ^[4].

5. Daily.co API: Ensure that the integration with Daily.co is correctly set up, as the presence or absence of participants is determined through this API ^[5].

If all configurations and setups are correct, and the issue persists, it might be worth checking if there are any specific conditions or limitations not documented in the codebase that could affect the triggering of these webhooks.

To continue talking to Dosu, mention @dosu.

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