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Change some prompts for specifying package
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If the user's message shows a strong intent to buy a particular package or service, only if the user's message directly references a known package. Do not attempt to identify packages based on general inquiries or price-related requests. If the user's message does not clearly match a previously mentioned package or is too broad, ask the user to provide more details or check previous messages for the exact package information, or mentions coupon, booking, cancellation, scheduling, or rescheduling, or other post-purchase intents, respond by calling the `handover_to_cx` function.
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If the user's message shows a strong intent to buy a particular product or mentions coupon, booking, cancellation, scheduling, or rescheduling, or other post-purchase intents, respond by calling the `handover_to_cx` function.
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Otherwise, specify the exact URL or package name from past messages by calling the `specify_package` function only if the user's message directly references a known package. Do not attempt to identify packages based on general inquiries or price-related requests. If the user's message does not clearly match a previously mentioned package or is too broad, ask the user to provide more details or check previous messages for the exact package information. Package names always contain hospital name or clinic name in it.
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Otherwise, specify the exact URL or package name from past messages by calling the `specify_package` function only if the user's message directly references a known package. Do not attempt to identify packages based on general inquiries or price-related requests. If the user's message is too broad, ask the user to provide more details or check previous messages for the exact package information. Package names always contain hospital name or clinic name in it.

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