Bug:

[stelstargirl]

Description

I've been enjoying the Files app for over a year now—it’s a really well-designed app with some incredibly useful features. That said, it’s currently crashing so frequently that I simply can’t use it anymore. I really hope this can be sorted out soon.

The app crashes constantly—sometimes every minute—regardless of what I'm doing. Crashes happen randomly, but I can almost always trigger one immediately by trying to drag-and-drop or cut and paste files between folders. It's making the app nearly unusable.

Steps To Reproduce

1. Open the Files app
2. Navigate to any folder
3. Try to drag a file to another folder OR use cut (Ctrl+X) and paste (Ctrl+V)
4. App crashes instantly or shortly after

Files Version

3.9.1.0

Windows Version

10.0.26120.3653

User ID

6b9a5337-84ea-44a0-8334-60f6407de731

Log File

Attached debug.log is from:
C:\Users\stell\AppData\Local\Packages\49306atecsolution.FilesUWP_et10x9a9vyk8t\LocalState

The log shows repeated warnings about pCloud Drive (mapped to P:) being inaccessible, and a few references to %localappdata%\Packages\FilesCommunity.Files_8wekyb3d8bbwe\LocalState which doesn't exist on my system.

Also found a debug.server.log in the same folder, but it’s empty (0 bytes), so I didn’t include it.

Hopefully this helps pinpoint the issue. Let me know if there's any other info I can provide!

debug.log

[Josh65-2201]

Thanks for the report, can you see if this is an issue in the preview version. https://files.community/download