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Failed onboarding: drivers #68

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harry-sm opened this issue Apr 8, 2021 · 1 comment
Open

Failed onboarding: drivers #68

harry-sm opened this issue Apr 8, 2021 · 1 comment
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@harry-sm
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harry-sm commented Apr 8, 2021 •
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When submitting the drivers licence photos the following error is displayed.

Invalid ID, please ensure that your license is valid

  1. The identity document that was selected was drivers license.
  2. A picture of a legitimate licences was submitted. There was no blur and the lighting was good.

OS: Android 11
Browser: chrome 89
Device: Samsung Galaxy S10
@heyjordn
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Cant seem to reproduce this issue on our end

@heyjordn heyjordn added the invalid This doesn't seem right label Apr 27, 2021
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@heyjordn @harry-sm