blank black screen Mac OS 10.13.4

[WRCarlile]

After updating to Mac os 10.13.4, I am getting a blank / black screen. Postman loads but when I try and do anything else the screen goes black.

[thecuriousdev]

@WRCarlile thanks for reporting this issue. Can you help us by providing your computer spec (model, gpu, etc)?

This may be related to a known issue where Postman doesn’t launch with certain GPUs. But so far only windows users reported this issue.

• Postman will no longer load as of 6.1.2 (GPU issue) #4594

[WRCarlile]

[harryi3t]

Can you try the solution posted on #4594

Since you are on the mac, instead of setting the variable from the UI you can just use it directly from the command line

POSTMAN_DISABLE_GPU=true /Applications/Postman.app/Contents/MacOS/Postman 

This will start the app with GPU turned off. For confirmation, you can look for the first line Disabling hardware acceleration in the console logs

If this fixes the issue then we are sure that it's a GPU issue. For a more permanent workaround, you can add the environment variable in your ~/bashrc

[WRCarlile]

Thanks for the response. This did not seem to work for me. I can share privately what it is saying in the log if you would like.

[WRCarlile]

This could be part of the problem:
Postman Helper[] Couldn't set selectedTextBackgroundColor from default ()

[harryi3t]

@WRCarlile Sure, you can share the complete logs at harendra[at]getpostman.com
Also, if you are able to open dev tools, you can share the screenshot of that too.
It can be opened via view -> Developer -> Show DevTools (Shared)

[WRCarlile]

Postman is working again. Just restarted my machine and it started working again. Sorry. Thanks for the help.

[kedarnag138]

Can you try the solution posted on #4594

Since you are on the mac, instead of setting the variable from the UI you can just use it directly from the command line

POSTMAN_DISABLE_GPU=true /Applications/Postman.app/Contents/MacOS/Postman 

This will start the app with GPU turned off. For confirmation, you can look for the first line Disabling hardware acceleration in the console logs

If this fixes the issue then we are sure that it's a GPU issue. For a more permanent workaround, you can add the environment variable in your ~/bashrc

I have tried the above and it's the same, Postman starts and after a few seconds goes blank.

The postman version is

The issue seems to be closed, was not sure to open a new one or not, if this is the wrong place, do let me know and I'll create a new issue.
I appreciate the help.

[harryi3t]

@kedarnag138
There is a separate GitHub ticket where the Postman UI goes blank because of the high memory usage.
Just to confirm whether you are facing the same issue, try opening the app using the following command (make sure you quit any already running Postman application)

/Applications/Postman.app/Contents/MacOS/Postman --user-data-path=/tmp/user1

This would create a new fresh directory for the user data and act as a fresh installation. If this does not work, I think we can reopen this ticket itself.

[kedarnag138]

@harryi3t Thanks. That worked. But the older instance of Postman still has the issue, so I should run the following command, every time I want to use it?

[harryi3t]

@kedarnag138 This command only changes the directory where the user data is stored (collections, requests, etc). The default location is ~/Library/Application\ Support/Postman/

If the app is working fine with a newer location, try logging into the same account. If this recreates the issue again then it the performance issue I was talking about earlier otherwise, you can delete the original directory and then login into the original App again.
To clear the data, delete the default user data directory~/Library/Application\ Support/Postman/

Note: Please make sure that all the data is already synced before doing this or just take a backup before deleting the default user data directory.