After installing update postman app does not load

[kyledavelaar]

Please read through the guidelines before creating a new issue.

Describe the bug
I updated postman yesterday and now when I open the app, the app never loads. The spinners just keep spinning.

To Reproduce
see above

Expected behavior
The app should load so I can use it.

Screenshots

App information (please complete the following information):

• App Type Native App
• Postman Version 6.1.4
• OS: macOS High Sierra 10.12.6

Additional context
Add any other context about the problem here.

[mfaheemakhtar]

Not sure if I'm facing the same problem but when I started the Postman today, it got stuck on the loading screen. I have recently installed some updates for Ubuntu 16.04 so the Postman may have got updated.

I tried running Postman from the terminal and saw that there was a permission error, I ran the Postman command with sudo and it worked.

[kamalaknn]

Are you still seeing this in the latest version of Postman?

If yes can you send the logs to help us debug this. You can find the logs in View -> Developer -> View logs in Finder

After removing any sensitive information in them you can send them to [email protected]

[mfaheemakhtar]

Yes, still facing the issue. Sent the last two logs (without sudo and sudo) of main.log to the email.

I've Ubuntu 18.04.2.

Update:

I got a reply from support with instructions to fix the issue. I deleted the Postman config (created a backup first) and then restored my settings and data from my backup. And it is working fine.

[numaanashraf]

Duplicate of #4642