Inbound call with IVR menu: Appointment Booking #129
Conversation
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
ajitht-msft
changed the title
There was a problem hiding this comment.
I believe we don't check-in this file. It's auto generated in build process.
There was a problem hiding this comment.
ok will remove it
| validationResponse: event.data.validationCode | ||
| }); | ||
| } | ||
| else { |
There was a problem hiding this comment.
We need to check for incoming call event for answering call
|
|
||
| await callContext.callConnection.getCallMedia().playToAll(audioPrompt); | ||
| } catch (error) { | ||
| console.error('An error occurred while playing audio prompt:', error); |
There was a problem hiding this comment.
Not rethrowing catched exception
|
|
||
| // Process and handle the received tone input | ||
| switch (tone) { | ||
| case "one": |
There was a problem hiding this comment.
Can we use Enums instead of string?
| else { | ||
| const eventType = event.type; | ||
| console.log("Received Unexpected event: " + eventType + ". Terminating Call."); | ||
| callAutomationService.hangUpCall(); |
There was a problem hiding this comment.
I don't think we should hangUpCall here as we may get extra events due to other components changes.
|
|
||
| // Method to hang up the call | ||
| async hangUpCall() { | ||
| await callContext.acsClient.getCallRecording().stop(callContext.recordingId); |
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
Add this suggestion to a batch that can be applied as a single commit.
This suggestion is invalid because no changes were made to the code.
Suggestions cannot be applied while the pull request is closed.
Suggestions cannot be applied while viewing a subset of changes.
Only one suggestion per line can be applied in a batch.
Add this suggestion to a batch that can be applied as a single commit.
Applying suggestions on deleted lines is not supported.
You must change the existing code in this line in order to create a valid suggestion.
Outdated suggestions cannot be applied.
This suggestion has been applied or marked resolved.
Suggestions cannot be applied from pending reviews.
Suggestions cannot be applied on multi-line comments.
Suggestions cannot be applied while the pull request is queued to merge.
Suggestion cannot be applied right now. Please check back later.
Purpose
Call Contoso Dental office to confirm your appointment: Inbound call with IVR menu.
User dials Dentist’s office number.
Call is answered by CA endpoint.
Start recording
Play Audio – “Welcome to Contoso Dental’s virtual booking center. This call is being recorded for quality purposes. Please pick from the following times to select an appointment with your dentist.”
Play Audio - “Press 1 for 9:30am, Press 2 for 10:30am, Press 3 for 11:30am.”
Receive dtmf input.
Play audio –
if pressed 1 -> “Thank you for confirming your appointment at 9:30am. We look forward to seeing you, goodbye.”
if pressed 2 -> “Thank you for confirming your appointment at 10:30am. We look forward to seeing you, goodbye.”
if pressed 3 -> “Thank you for confirming your appointment at 11:30am. We look forward to seeing you, goodbye.”
any other key-> "I'm sorry that is not a valid input, please choose from the options provided"
Play Audio - “Press 1 for 9:30am, Press 2 for 10:30am, Press 3 for 11:30am.”
Terminate the call.
Recording should end too.
Does this introduce a breaking change?
Pull Request Type
What kind of change does this Pull Request introduce?
How to Test
What to Check
Verify that the following are valid
Other Information