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smdelacruz opened this issue Aug 8, 2019 · 17 comments
Closed

Postman v7.3.6 Freezes then Blackout on Windows 10 #7078

smdelacruz opened this issue Aug 8, 2019 · 17 comments
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@numaanashraf
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bug platform/windows Windows specific issues

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@smdelacruz
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Describe the bug
First. It loads so slow.
second, Goes completely black after having an HTTP request and will be completely unusable. It freezes then hangs a couple of minutes before it turns into black screen.

To Reproduce
Steps to reproduce the behavior:

  1. Open the App on windows 10 machine. wait at least 1 minute to load
  2. POST a request with heavy load
    3.Results can be seen but it freezes
  3. Scroll to results
  4. See error

Expected behavior

  1. Icon should show
  2. Even after heavy load, Postman shouldn't goes black screen

Screenshots

8-8-2019 10-13-44 AM

App information (please complete the following information):

  • App Type Native App
  • Postman v7.3.6
  • OS: Windows 10 64-bit
@dhananjayapte
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I see the same issue on Macbook intermittently. It is either becomes very slow or blacks out.

App information:

App Type Native App
Postman v7.3.6
OS: macOS Mojave 10.14.6

@njsrikar
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njsrikar commented Aug 12, 2019 •
edited
Loading

I started seeing this issue from Friday last week. No slowness observed, app starts fine but blacks out in a few seconds, irrespective of what I am doing (either try sending an http request or open postman preferences).

Tried the resolution posted in #4594 (i.e. use command line to disable GPU and start postman) with no luck.

This is what I see on CLI when the app blacks out

InterceptorBridge: disconnected from postman app

<--- Last few GCs --->

[27235:0x7f8084819000]    21174 ms: Mark-sweep 2030.4 (2055.3) -> 2030.4 (2055.3) MB, 44.7 / 0.1 ms  allocation failure GC in old space requested
[27235:0x7f8084819000]    21231 ms: Mark-sweep 2030.4 (2055.3) -> 2030.4 (2053.8) MB, 57.0 / 7.6 ms  last resort GC in old space requested
[27235:0x7f8084819000]    21286 ms: Mark-sweep 2030.4 (2053.8) -> 2030.4 (2053.8) MB, 54.8 / 9.4 ms  last resort GC in old space requested


<--- JS stacktrace --->

==== JS stack trace =========================================

    0: ExitFrame [pc: 0x3552d09fa1]
    1: StubFrame [pc: 0x3552d858ea]
Security context: 0x2a21ccb8a1 <String[7]: file://>
    2: filter_record [file:///Applications/Postman.app/Contents/Resources/app/js/vendor-shared.js:201686] [bytecode=0x2aecfe19b1 offset=37](this=0x1fbb065959 <IDBRequest map = 0x2a82f65bc1>)
    3: arguments adaptor frame: 1->0
    4: /* anonymous */ [file:///Applications/Postman.app/Contents/Resources/app/js/vendor-...

InterceptorBridge: disconnected from postman app
InterceptorBridge: disconnected from postman app

Running Postman native app v7.5.0 on macOS Mojave 10.14.2.
FYI I upgraded to Mojave over the weekend, I had this issue before upgrading (from HighSierra) as well.

@kamalaknn kamalaknn mentioned this issue Aug 17, 2019
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@kamalaknn
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Adding comment from the linked issue from @thomasvanlankveld

The error logs might have useful information

1: The output below was returned when the splash screen said "Preparing your workspaces...". To be sure, I left it open for about 2 hours before closing it.

prep-workspaces

λ /c/Users/{username}/AppData/Local/Postman/app-7.3.6/Postman.exe

Not disabling GPU
Main~createDefaultWorkingDir - Default working dir creation already attempted
1565175575970 main info "Booting Postman 7.3.6, win32-10.0.17763 on x64"
1565175575970 main info "EventBus~initialize - Success"
1565175575974 main info "UpdateHandler~init - Success"
1565175575975 main info "RuntimeExecutionService~initialized: Success"
1565175575976 main info "ProtocolHandler~init - Success with status: true]"
1565175576049 main info "PluginHost~bootHost: Booted - 1"
1565175576223 main info "Bootstrap-models~bootstrap - Success"
1565175576556 pluginHost info "Booting Plugin Host for Postman 7.3.6, win32-10.0.17763 on x64"
1565175576558 pluginHost info "PluginsHost: Booted"
1565175576562 pluginHost info "PluginInstallationService~_shouldReInstallPlugin",{"installedVersion":"0.0.10","currentVersion":"0.0.10"}
1565175576563 pluginHost info "PluginInstallationService~_shouldReInstallPlugin",{"installedVersion":"0.0.1","currentVersion":"0.0.1"}
1565175576563 pluginHost info "PluginsHost~installOrUpdatePlugins: Synced all plugins",[{"pluginId":"postman.openApi","version":"0.0.10","status":"skipped"},{"pluginId":"postman.sample","version":"0.0.1","status":"skipped"}]

2: The output below was returned when the application started in a sandcolored screen, not allowing any progress from there:

sand-screen

λ /c/Users/{username}/AppData/Local/Postman/app-7.3.6/Postman.exe

Not disabling GPU
Main~createDefaultWorkingDir - Default working dir creation already attempted
1565182551720 main info "Booting Postman 7.3.6, win32-10.0.17763 on x64"
1565182551720 main info "EventBus~initialize - Success"
1565182551724 main info "UpdateHandler~init - Success"
1565182551725 main info "RuntimeExecutionService~initialized: Success"
1565182551726 main info "ProtocolHandler~init - Success with status: true]"
1565182551796 main info "PluginHost~bootHost: Booted - 1"
1565182551974 main info "Bootstrap-models~bootstrap - Success"
1565182552273 main info "window-manager~newSharedWindow: Shell loaded"
1565182552317 pluginHost info "Booting Plugin Host for Postman 7.3.6, win32-10.0.17763 on x64"
1565182552319 pluginHost info "PluginsHost: Booted"
1565182552323 pluginHost info "PluginInstallationService~_shouldReInstallPlugin",{"installedVersion":"0.0.10","currentVersion":"0.0.10"}
1565182552323 pluginHost info "PluginInstallationService~_shouldReInstallPlugin",{"installedVersion":"0.0.1","currentVersion":"0.0.1"}
1565182552324 pluginHost info "PluginsHost~installOrUpdatePlugins: Synced all plugins",[{"pluginId":"postman.openApi","version":"0.0.10","status":"skipped"},{"pluginId":"postman.sample","version":"0.0.1","status":"skipped"}]
1565182553772 main info "Main~AppEvents - Received booted event for process shared"

3: The attempt after that I saw Postman's regular screen, but without my collections and with me not being logged in. After clicking "Sign In", and then "Sign in with Google", I saw the following:

black-sign-in-page

Clicking "Skip signing in and take me straigt to the app" here crashed the app:

λ /c/Users/{username}/AppData/Local/Postman/app-7.3.6/Postman.exe

Not disabling GPU
Main~createDefaultWorkingDir - Default working dir creation already attempted
1565182752497 main info "Booting Postman 7.3.6, win32-10.0.17763 on x64"
1565182752498 main info "EventBus~initialize - Success"
1565182752501 main info "UpdateHandler~init - Success"
1565182752502 main info "RuntimeExecutionService~initialized: Success"
1565182752503 main info "ProtocolHandler~init - Success with status: true]"
1565182752573 main info "PluginHost~bootHost: Booted - 1"
1565182752785 main info "Bootstrap-models~bootstrap - Success"
1565182753042 main info "window-manager~newSharedWindow: Shell loaded"
1565182753098 pluginHost info "Booting Plugin Host for Postman 7.3.6, win32-10.0.17763 on x64"
1565182753100 pluginHost info "PluginsHost: Booted"
1565182753104 pluginHost info "PluginInstallationService~_shouldReInstallPlugin",{"installedVersion":"0.0.10","currentVersion":"0.0.10"}
1565182753104 pluginHost info "PluginInstallationService~_shouldReInstallPlugin",{"installedVersion":"0.0.1","currentVersion":"0.0.1"}
1565182753105 pluginHost info "PluginsHost~installOrUpdatePlugins: Synced all plugins",[{"pluginId":"postman.openApi","version":"0.0.10","status":"skipped"},{"pluginId":"postman.sample","version":"0.0.1","status":"skipped"}]
1565182754465 main info "Main~AppEvents - Received booted event for process shared"
1565182756356 main info "UpdateHandler~app-update-events - Received event",{"name":"checkForElectronVersionUpdated","namespace":"appUpdate"}
1565182756357 main info "Main~AppEvents - Received booted event for process requester"
Segmentation fault

4: On the next attempt Postman flashed a white version of the sand-colored blank screen that is shown above, before crashing immediately:

λ /c/Users/{username}/AppData/Local/Postman/app-7.3.6/Postman.exe

Not disabling GPU
Main~createDefaultWorkingDir - Default working dir creation already attempted
1565182869565 main info "Booting Postman 7.3.6, win32-10.0.17763 on x64"
1565182869565 main info "EventBus~initialize - Success"
1565182869569 main info "UpdateHandler~init - Success"
1565182869570 main info "RuntimeExecutionService~initialized: Success"
1565182869571 main info "ProtocolHandler~init - Success with status: true]"
1565182869640 main info "PluginHost~bootHost: Booted - 1"
1565182869846 main info "Bootstrap-models~bootstrap - Success"
1565182870121 main info "window-manager~newSharedWindow: Shell loaded"
1565182870181 pluginHost info "Booting Plugin Host for Postman 7.3.6, win32-10.0.17763 on x64"
1565182870184 pluginHost info "PluginsHost: Booted"
1565182870191 pluginHost info "PluginInstallationService~_shouldReInstallPlugin",{"installedVersion":"0.0.10","currentVersion":"0.0.10"}
1565182870192 pluginHost info "PluginInstallationService~_shouldReInstallPlugin",{"installedVersion":"0.0.1","currentVersion":"0.0.1"}
1565182870194 pluginHost info "PluginsHost~installOrUpdatePlugins: Synced all plugins",[{"pluginId":"postman.openApi","version":"0.0.10","status":"skipped"},{"pluginId":"postman.sample","version":"0.0.1","status":"skipped"}]
Segmentation fault

5: On the next attempt, I first saw the "Sign In" page (so not the regular Postman screen). I then clicked "Sign in with Google", and got the black screen again (see above). This time clicking "Skip signing in and take me straigt to the app" did not result in a crash but in flashing the "Preparing your workspaces..." splash screen, before hanging on a blank sandcolored splash screen.

sand-splash

I closed the application from the command line:

λ /c/Users/{username}/AppData/Local/Postman/app-7.3.6/Postman.exe

Not disabling GPU
Main~createDefaultWorkingDir - Default working dir creation already attempted
1565182933190 main info "Booting Postman 7.3.6, win32-10.0.17763 on x64"
1565182933191 main info "EventBus~initialize - Success"
1565182933194 main info "UpdateHandler~init - Success"
1565182933195 main info "RuntimeExecutionService~initialized: Success"
1565182933197 main info "ProtocolHandler~init - Success with status: true]"
1565182933268 main info "PluginHost~bootHost: Booted - 1"
1565182933401 main info "Bootstrap-models~bootstrap - Success"
1565182933729 main info "window-manager~newSharedWindow: Shell loaded"
1565182933780 pluginHost info "Booting Plugin Host for Postman 7.3.6, win32-10.0.17763 on x64"
1565182933783 pluginHost info "PluginsHost: Booted"
1565182933790 pluginHost info "PluginInstallationService~_shouldReInstallPlugin",{"installedVersion":"0.0.1","currentVersion":"0.0.1"}
1565182933792 pluginHost info "PluginInstallationService~_shouldReInstallPlugin",{"installedVersion":"0.0.10","currentVersion":"0.0.10"}
1565182933795 pluginHost info "PluginsHost~installOrUpdatePlugins: Synced all plugins",[{"pluginId":"postman.openApi","version":"0.0.10","status":"skipped"},{"pluginId":"postman.sample","version":"0.0.1","status":"skipped"}]

6: On the next attempt Postman crashed immediately:

λ /c/Users/{username}/AppData/Local/Postman/app-7.3.6/Postman.exe

Not disabling GPU
Main~createDefaultWorkingDir - Default working dir creation already attempted
1565183346871 main info "Booting Postman 7.3.6, win32-10.0.17763 on x64"
1565183346871 main info "EventBus~initialize - Success"
1565183346876 main info "UpdateHandler~init - Success"
1565183346877 main info "RuntimeExecutionService~initialized: Success"
1565183346878 main info "ProtocolHandler~init - Success with status: true]"
1565183346951 main info "PluginHost~bootHost: Booted - 1"
1565183347150 main info "Bootstrap-models~bootstrap - Success"
1565183347433 main info "window-manager~newSharedWindow: Shell loaded"
1565183347472 pluginHost info "Booting Plugin Host for Postman 7.3.6, win32-10.0.17763 on x64"
1565183347474 pluginHost info "PluginsHost: Booted"
1565183347478 pluginHost info "PluginInstallationService~_shouldReInstallPlugin",{"installedVersion":"0.0.1","currentVersion":"0.0.1"}
1565183347478 pluginHost info "PluginInstallationService~_shouldReInstallPlugin",{"installedVersion":"0.0.10","currentVersion":"0.0.10"}
1565183347479 pluginHost info "PluginsHost~installOrUpdatePlugins: Synced all plugins",[{"pluginId":"postman.openApi","version":"0.0.10","status":"skipped"},{"pluginId":"postman.sample","version":"0.0.1","status":"skipped"}]
Segmentation fault

7: On the next attempt Postman hangs on the sand-colored splash screen:

λ /c/Users/{username}/AppData/Local/Postman/app-7.3.6/Postman.exe

Not disabling GPU
Main~createDefaultWorkingDir - Default working dir creation already attempted
1565183485166 main info "Booting Postman 7.3.6, win32-10.0.17763 on x64"
1565183485166 main info "EventBus~initialize - Success"
1565183485170 main info "UpdateHandler~init - Success"
1565183485171 main info "RuntimeExecutionService~initialized: Success"
1565183485172 main info "ProtocolHandler~init - Success with status: true]"
1565183485246 main info "PluginHost~bootHost: Booted - 1"
1565183485450 main info "Bootstrap-models~bootstrap - Success"
1565183485723 main info "window-manager~newSharedWindow: Shell loaded"
1565183485768 pluginHost info "Booting Plugin Host for Postman 7.3.6, win32-10.0.17763 on x64"
1565183485770 pluginHost info "PluginsHost: Booted"
1565183485774 pluginHost info "PluginInstallationService~_shouldReInstallPlugin",{"installedVersion":"0.0.10","currentVersion":"0.0.10"}
1565183485774 pluginHost info "PluginInstallationService~_shouldReInstallPlugin",{"installedVersion":"0.0.1","currentVersion":"0.0.1"}
1565183485775 pluginHost info "PluginsHost~installOrUpdatePlugins: Synced all plugins",[{"pluginId":"postman.openApi","version":"0.0.10","status":"skipped"},{"pluginId":"postman.sample","version":"0.0.1","status":"skipped"}]

8: On the next attempt I set λ export POSTMAN_DISABLE_GPU=true, which resulted in Postman starting into a black screen. It does not work from here, eg. settings won't open etc:

black-screen

λ /c/Users/{username}/AppData/Local/Postman/app-7.3.6/Postman.exe

Disabling GPU
Main~createDefaultWorkingDir - Default working dir creation already attempted
1565246431809 main info "Booting Postman 7.3.6, win32-10.0.17763 on x64"
1565246431809 main info "EventBus~initialize - Success"
1565246431813 main info "UpdateHandler~init - Success"
1565246431814 main info "RuntimeExecutionService~initialized: Success"
1565246431815 main info "ProtocolHandler~init - Success with status: true]"
1565246431884 main info "PluginHost~bootHost: Booted - 1"
1565246432100 main info "Bootstrap-models~bootstrap - Success"
1565246432403 main info "window-manager~newSharedWindow: Shell loaded"
1565246432451 pluginHost info "Booting Plugin Host for Postman 7.3.6, win32-10.0.17763 on x64"
1565246432453 pluginHost info "PluginsHost: Booted"
1565246432457 pluginHost info "PluginInstallationService~_shouldReInstallPlugin",{"installedVersion":"0.0.10","currentVersion":"0.0.10"}
1565246432457 pluginHost info "PluginInstallationService~_shouldReInstallPlugin",{"installedVersion":"0.0.1","currentVersion":"0.0.1"}
1565246432458 pluginHost info "PluginsHost~installOrUpdatePlugins: Synced all plugins",[{"pluginId":"postman.openApi","version":"0.0.10","status":"skipped"},{"pluginId":"postman.sample","version":"0.0.1","status":"skipped"}]
1565246433948 main info "Main~AppEvents - Received booted event for process shared"

9: On the next attempt I set λ export ELECTRON_ENABLE_LOGGING=true and λ export ELECTRON_ENABLE_STACK_DUMPING=true. Postman then hangs on "Preparing your workspaces...":

λ /c/Users/{username}/AppData/Local/Postman/app-7.3.6/Postman.exe

Disabling GPU
Main~createDefaultWorkingDir - Default working dir creation already attempted
1565246717571 main info "Booting Postman 7.3.6, win32-10.0.17763 on x64"
1565246717571 main info "EventBus~initialize - Success"
1565246717576 main info "UpdateHandler~init - Success"
1565246717577 main info "RuntimeExecutionService~initialized: Success"
1565246717578 main info "ProtocolHandler~init - Success with status: true]"
1565246717650 main info "PluginHost~bootHost: Booted - 1"
[8060:0808/084517.706:ERROR:viz_main_impl.cc(195)] Exiting GPU process due to errors during initialization
[19772:0808/084517.716:ERROR:browser_gpu_channel_host_factory.cc(119)] Failed to launch GPU process.
[19772:0808/084517.799:ERROR:gpu_process_transport_factory.cc(1017)] Lost UI shared context.
1565246717848 main info "Bootstrap-models~bootstrap - Success"
1565246718142 main info "window-manager~newSharedWindow: Shell loaded"
1565246718202 pluginHost info "Booting Plugin Host for Postman 7.3.6, win32-10.0.17763 on x64"
1565246718204 pluginHost info "PluginsHost: Booted"
1565246718208 pluginHost info "PluginInstallationService~_shouldReInstallPlugin",{"installedVersion":"0.0.10","currentVersion":"0.0.10"}
1565246718209 pluginHost info "PluginInstallationService~_shouldReInstallPlugin",{"installedVersion":"0.0.1","currentVersion":"0.0.1"}
1565246718209 pluginHost info "PluginsHost~installOrUpdatePlugins: Synced all plugins",[{"pluginId":"postman.openApi","version":"0.0.10","status":"skipped"},{"pluginId":"postman.sample","version":"0.0.1","status":"skipped"}]
[19772:0808/084519.437:INFO:CONSOLE(196630)] "Initializing the global config", source: file:///C:/Users/{username}/AppData/Local/Postman/app-7.3.6/resources/app.asar/js/vendor-shared.js (196630)
Received fatal exception EXCEPTION_ACCESS_VIOLATION
[19772:0808/084519.449:WARNING:quota_manager.cc(1632)] No storage quota provided in QuotaSettings.
Backtrace:
        IsSandboxedProcess [0x00007FF6317306A9+15400297]
        IsSandboxedProcess [0x00007FF63172D5DD+15387805]
        IsSandboxedProcess [0x00007FF63172986A+15372074]
        IsSandboxedProcess [0x00007FF631730D28+15401960]
        IsSandboxedProcess [0x00007FF631730A1D+15401181]
        IsSandboxedProcess [0x00007FF6317309C3+15401091]
        IsSandboxedProcess [0x00007FF631733A82+15413570]
        IsSandboxedProcess [0x00007FF631750699+15531353]
        IsSandboxedProcess [0x00007FF63174F576+15526966]
        IsSandboxedProcess [0x00007FF63174CD41+15516673]
        IsSandboxedProcess [0x00007FF63174CFBD+15517309]
        GetHandleVerifier [0x00007FF63081B111+23792417]
        (No symbol) [0x00007FF62F10BD75]
        (No symbol) [0x00007FF62F156BF2]
        (No symbol) [0x00007FF62F156DEA]
        (No symbol) [0x00007FF62F156FD5]
        (No symbol) [0x00007FF62F157681]
        (No symbol) [0x00007FF62F11D70E]
        GetHandleVerifier [0x00007FF6305726FC+21004556]
        IsSandboxedProcess [0x00007FF630BEB9C7+3584135]
        IsSandboxedProcess [0x00007FF630BEB8B4+3583860]
        IsSandboxedProcess [0x00007FF63158E19C+13686876]
        GetHandleVerifier [0x00007FF6302B2A20+18121776]
        (No symbol) [0x00007FF62EF43D57]
        IsSandboxedProcess [0x00007FF631CBE9F3+21225651]
        BaseThreadInitThunk [0x00007FFCD2C77974+20]
        RtlUserThreadStart [0x00007FFCD5A9A271+33]

10: Left the environment variables the same for this attempt. Again Postman hangs on "Preparing your workspaces...":

λ /c/Users/{username}/AppData/Local/Postman/app-7.3.6/Postman.exe

Disabling GPU
Main~createDefaultWorkingDir - Default working dir creation already attempted
1565253377846 main info "Booting Postman 7.3.6, win32-10.0.17763 on x64"
1565253377846 main info "EventBus~initialize - Success"
1565253377850 main info "UpdateHandler~init - Success"
1565253377851 main info "RuntimeExecutionService~initialized: Success"
1565253377852 main info "ProtocolHandler~init - Success with status: true]"
1565253377921 main info "PluginHost~bootHost: Booted - 1"
[20424:0808/103617.984:ERROR:viz_main_impl.cc(195)] Exiting GPU process due to errors during initialization
[9972:0808/103617.993:ERROR:browser_gpu_channel_host_factory.cc(119)] Failed to launch GPU process.
[9972:0808/103618.071:ERROR:gpu_process_transport_factory.cc(1017)] Lost UI shared context.
1565253378119 main info "Bootstrap-models~bootstrap - Success"
Received fatal exception EXCEPTION_ACCESS_VIOLATION
Backtrace:
        IsSandboxedProcess [0x00007FF63173C683+15449411]
        IsSandboxedProcess [0x00007FF63182F800+16445120]
        IsSandboxedProcess [0x00007FF63182EDE3+16442531]
        IsSandboxedProcess [0x00007FF631823DF7+16397495]
        IsSandboxedProcess [0x00007FF630AA18AE+2232174]
        IsSandboxedProcess [0x00007FF630A76E02+2057410]
        IsSandboxedProcess [0x00007FF630AA0963+2228259]
        IsSandboxedProcess [0x00007FF630AA168A+2231626]
        IsSandboxedProcess [0x00007FF630AA164E+2231566]
        IsSandboxedProcess [0x00007FF63157B24F+13609231]
        GetHandleVerifier [0x00007FF63087E813+24199715]
        IsSandboxedProcess [0x00007FF630B96ECA+3237258]
        GetHandleVerifier [0x00007FF63073BF82+22878610]
        GetHandleVerifier [0x00007FF63073A2DA+22871274]
        IsSandboxedProcess [0x00007FF630B96ECA+3237258]
        GetHandleVerifier [0x00007FF630817F89+23779737]
        GetHandleVerifier [0x00007FF630817D74+23779204]
        IsSandboxedProcess [0x00007FF6308F8AF7+491959]
        IsSandboxedProcess [0x00007FF6308F8364+490020]
        IsSandboxedProcess [0x00007FF6308F8BF2+492210]
        (No symbol) [0x00007FF62F10BD75]
        IsSandboxedProcess [0x00007FF63174CF98+15517272]
        GetHandleVerifier [0x00007FF63081B111+23792417]
        (No symbol) [0x00007FF62F10BD75]
        (No symbol) [0x00007FF62F156BF2]
        (No symbol) [0x00007FF62F156DEA]
        (No symbol) [0x00007FF62F156FD5]
        (No symbol) [0x00007FF62F157681]
        (No symbol) [0x00007FF62F11D70E]
        GetHandleVerifier [0x00007FF6305726FC+21004556]
        IsSandboxedProcess [0x00007FF630BEB9C7+3584135]
        IsSandboxedProcess [0x00007FF630BEB8B4+3583860]
        IsSandboxedProcess [0x00007FF63158E19C+13686876]
        GetHandleVerifier [0x00007FF6302B2A20+18121776]
        (No symbol) [0x00007FF62EF43D57]
        IsSandboxedProcess [0x00007FF631CBE9F3+21225651]
        BaseThreadInitThunk [0x00007FFCD2C77974+20]
        RtlUserThreadStart [0x00007FFCD5A9A271+33]
1565253378484 pluginHost info "Booting Plugin Host for Postman 7.3.6, win32-10.0.17763 on x64"
1565253378486 pluginHost info "PluginsHost: Booted"
1565253378490 pluginHost info "PluginInstallationService~_shouldReInstallPlugin",{"installedVersion":"0.0.10","currentVersion":"0.0.10"}
1565253378490 pluginHost info "PluginInstallationService~_shouldReInstallPlugin",{"installedVersion":"0.0.1","currentVersion":"0.0.1"}
1565253378491 pluginHost info "PluginsHost~installOrUpdatePlugins: Synced all plugins",[{"pluginId":"postman.openApi","version":"0.0.10","status":"skipped"},{"pluginId":"postman.sample","version":"0.0.1","status":"skipped"}]

11: Left the environment variables the same for this attempt. This time Postman crashes immediately:

λ /c/Users/{username}/AppData/Local/Postman/app-7.3.6/Postman.exe

Disabling GPU
Main~createDefaultWorkingDir - Default working dir creation already attempted
1565253517974 main info "Booting Postman 7.3.6, win32-10.0.17763 on x64"
1565253517975 main info "EventBus~initialize - Success"
1565253517978 main info "UpdateHandler~init - Success"
1565253517979 main info "RuntimeExecutionService~initialized: Success"
1565253517980 main info "ProtocolHandler~init - Success with status: true]"
1565253518057 main info "PluginHost~bootHost: Booted - 1"
[16368:0808/103838.113:ERROR:viz_main_impl.cc(195)] Exiting GPU process due to errors during initialization
[10064:0808/103838.121:ERROR:browser_gpu_channel_host_factory.cc(119)] Failed to launch GPU process.
[10064:0808/103838.201:ERROR:gpu_process_transport_factory.cc(1017)] Lost UI shared context.
1565253518246 main info "Bootstrap-models~bootstrap - Success"
Received fatal exception EXCEPTION_ACCESS_VIOLATION
Backtrace:
        IsSandboxedProcess [0x00007FF63173C683+15449411]
        IsSandboxedProcess [0x00007FF63182F800+16445120]
        IsSandboxedProcess [0x00007FF63182EDE3+16442531]
        IsSandboxedProcess [0x00007FF631823DF7+16397495]
        IsSandboxedProcess [0x00007FF630AA18AE+2232174]
        IsSandboxedProcess [0x00007FF630A76E02+2057410]
        IsSandboxedProcess [0x00007FF630AA0963+2228259]
        IsSandboxedProcess [0x00007FF630AA168A+2231626]
        IsSandboxedProcess [0x00007FF630AA164E+2231566]
        IsSandboxedProcess [0x00007FF63157B24F+13609231]
        GetHandleVerifier [0x00007FF63087E813+24199715]
        IsSandboxedProcess [0x00007FF630B96ECA+3237258]
        GetHandleVerifier [0x00007FF63073BF82+22878610]
        GetHandleVerifier [0x00007FF63073A2DA+22871274]
        IsSandboxedProcess [0x00007FF630B96ECA+3237258]
        GetHandleVerifier [0x00007FF630817F89+23779737]
        GetHandleVerifier [0x00007FF630817D74+23779204]
        IsSandboxedProcess [0x00007FF6308F8AF7+491959]
        IsSandboxedProcess [0x00007FF6308F8364+490020]
        IsSandboxedProcess [0x00007FF6308F8BF2+492210]
        (No symbol) [0x00007FF62F10BD75]
        IsSandboxedProcess [0x00007FF63174CF98+15517272]
        GetHandleVerifier [0x00007FF63081B111+23792417]
        (No symbol) [0x00007FF62F10BD75]
        (No symbol) [0x00007FF62F156BF2]
        (No symbol) [0x00007FF62F156DEA]
        (No symbol) [0x00007FF62F156FD5]
        (No symbol) [0x00007FF62F157681]
        (No symbol) [0x00007FF62F11D70E]
        GetHandleVerifier [0x00007FF6305726FC+21004556]
        IsSandboxedProcess [0x00007FF630BEB9C7+3584135]
        IsSandboxedProcess [0x00007FF630BEB8B4+3583860]
        IsSandboxedProcess [0x00007FF63158E19C+13686876]
        GetHandleVerifier [0x00007FF6302B2A20+18121776]
        (No symbol) [0x00007FF62EF43D57]
        IsSandboxedProcess [0x00007FF631CBE9F3+21225651]
        BaseThreadInitThunk [0x00007FFCD2C77974+20]
        RtlUserThreadStart [0x00007FFCD5A9A271+33]
Received fatal exception EXCEPTION_ACCESS_VIOLATION
Backtrace:
        GetHandleVerifier [0x00007FF62F231E98+817320]
        GetHandleVerifier [0x00007FF62F232627+819255]
        GetHandleVerifier [0x00007FF62F1F9A84+586900]
        GetHandleVerifier [0x00007FF62F1F991E+586542]
        (No symbol) [0x00007FF62F142C16]
        (No symbol) [0x00007FF62F1419E6]
        BaseThreadInitThunk [0x00007FFCD2C77974+20]
        RtlUserThreadStart [0x00007FFCD5A9A271+33]
1565253518626 pluginHost info "Booting Plugin Host for Postman 7.3.6, win32-10.0.17763 on x64"
1565253518628 pluginHost info "PluginsHost: Booted"
1565253518632 pluginHost info "PluginInstallationService~_shouldReInstallPlugin",{"installedVersion":"0.0.1","currentVersion":"0.0.1"}
1565253518633 pluginHost info "PluginInstallationService~_shouldReInstallPlugin",{"installedVersion":"0.0.10","currentVersion":"0.0.10"}
1565253518633 pluginHost info "PluginsHost~installOrUpdatePlugins: Synced all plugins",[{"pluginId":"postman.openApi","version":"0.0.10","status":"skipped"},{"pluginId":"postman.sample","version":"0.0.1","status":"skipped"}]
Segmentation fault

11: Left the environment variables the same for the final attempt. Again Postman crashes immediately:

λ /c/Users/{username}/AppData/Local/Postman/app-7.3.6/Postman.exe

Disabling GPU
Main~createDefaultWorkingDir - Default working dir creation already attempted
1565253630708 main info "Booting Postman 7.3.6, win32-10.0.17763 on x64"
1565253630709 main info "EventBus~initialize - Success"
1565253630713 main info "UpdateHandler~init - Success"
1565253630714 main info "RuntimeExecutionService~initialized: Success"
1565253630715 main info "ProtocolHandler~init - Success with status: true]"
1565253630787 main info "PluginHost~bootHost: Booted - 1"
[19536:0808/104030.849:ERROR:viz_main_impl.cc(195)] Exiting GPU process due to errors during initialization
[19492:0808/104030.857:ERROR:browser_gpu_channel_host_factory.cc(119)] Failed to launch GPU process.
[19492:0808/104030.933:ERROR:gpu_process_transport_factory.cc(1017)] Lost UI shared context.
1565253630975 main info "Bootstrap-models~bootstrap - Success"
1565253631299 main info "window-manager~newSharedWindow: Shell loaded"
1565253631357 pluginHost info "Booting Plugin Host for Postman 7.3.6, win32-10.0.17763 on x64"
1565253631359 pluginHost info "PluginsHost: Booted"
1565253631363 pluginHost info "PluginInstallationService~_shouldReInstallPlugin",{"installedVersion":"0.0.1","currentVersion":"0.0.1"}
1565253631364 pluginHost info "PluginInstallationService~_shouldReInstallPlugin",{"installedVersion":"0.0.10","currentVersion":"0.0.10"}
1565253631364 pluginHost info "PluginsHost~installOrUpdatePlugins: Synced all plugins",[{"pluginId":"postman.openApi","version":"0.0.10","status":"skipped"},{"pluginId":"postman.sample","version":"0.0.1","status":"skipped"}]
Received fatal exception EXCEPTION_ACCESS_VIOLATION
Backtrace:
        IsSandboxedProcess [0x00007FF63173C683+15449411]
        IsSandboxedProcess [0x00007FF63182F800+16445120]
        IsSandboxedProcess [0x00007FF63182EDE3+16442531]
        IsSandboxedProcess [0x00007FF631823DF7+16397495]
        IsSandboxedProcess [0x00007FF630AA18AE+2232174]
        IsSandboxedProcess [0x00007FF630A76E02+2057410]
        IsSandboxedProcess [0x00007FF630AA0963+2228259]
        IsSandboxedProcess [0x00007FF630AA168A+2231626]
        IsSandboxedProcess [0x00007FF630AA164E+2231566]
        IsSandboxedProcess [0x00007FF63157B24F+13609231]
        GetHandleVerifier [0x00007FF63087E813+24199715]
        IsSandboxedProcess [0x00007FF630B96ECA+3237258]
        GetHandleVerifier [0x00007FF63073BF82+22878610]
        GetHandleVerifier [0x00007FF63073A2DA+22871274]
        IsSandboxedProcess [0x00007FF630B96ECA+3237258]
        GetHandleVerifier [0x00007FF630817F89+23779737]
        GetHandleVerifier [0x00007FF630817D74+23779204]
        IsSandboxedProcess [0x00007FF6308F8AF7+491959]
        IsSandboxedProcess [0x00007FF6308F8364+490020]
        IsSandboxedProcess [0x00007FF6308F8BF2+492210]
        (No symbol) [0x00007FF62F10BD75]
        IsSandboxedProcess [0x00007FF63174CF98+15517272]
        GetHandleVerifier [0x00007FF63081B111+23792417]
        (No symbol) [0x00007FF62F10BD75]
        (No symbol) [0x00007FF62F156BF2]
        (No symbol) [0x00007FF62F156DEA]
        (No symbol) [0x00007FF62F156FD5]
        (No symbol) [0x00007FF62F157681]
        (No symbol) [0x00007FF62F11D70E]
        GetHandleVerifier [0x00007FF6305726FC+21004556]
        IsSandboxedProcess [0x00007FF630BEB9C7+3584135]
        IsSandboxedProcess [0x00007FF630BEB8B4+3583860]
        IsSandboxedProcess [0x00007FF63158E19C+13686876]
        GetHandleVerifier [0x00007FF6302B2A20+18121776]
        (No symbol) [0x00007FF62EF43D57]
        IsSandboxedProcess [0x00007FF631CBE9F3+21225651]
        BaseThreadInitThunk [0x00007FFCD2C77974+20]
        RtlUserThreadStart [0x00007FFCD5A9A271+33]
Received fatal exception EXCEPTION_ACCESS_VIOLATION
Backtrace:
        IsSandboxedProcess [0x00007FF6317306A9+15400297]
        IsSandboxedProcess [0x00007FF63172D5DD+15387805]
        IsSandboxedProcess [0x00007FF63172986A+15372074]
        IsSandboxedProcess [0x00007FF631730D5D+15402013]
        IsSandboxedProcess [0x00007FF631730CA6+15401830]
        IsSandboxedProcess [0x00007FF631730C3D+15401725]
        IsSandboxedProcess [0x00007FF63174FC67+15528743]
        IsSandboxedProcess [0x00007FF6317549F4+15548596]
        IsSandboxedProcess [0x00007FF63174CE8C+15517004]
        GetHandleVerifier [0x00007FF63081B111+23792417]
        (No symbol) [0x00007FF62F10BD75]
        (No symbol) [0x00007FF62F156BF2]
        (No symbol) [0x00007FF62F156DEA]
        (No symbol) [0x00007FF62F156FD5]
        (No symbol) [0x00007FF62F157681]
        (No symbol) [0x00007FF62F11D70E]
        GetHandleVerifier [0x00007FF6305726FC+21004556]
        IsSandboxedProcess [0x00007FF630BEB9C7+3584135]
        IsSandboxedProcess [0x00007FF630BEB8B4+3583860]
        IsSandboxedProcess [0x00007FF63158E19C+13686876]
        GetHandleVerifier [0x00007FF6302B2A20+18121776]
        (No symbol) [0x00007FF62EF43D57]
        IsSandboxedProcess [0x00007FF631CBE9F3+21225651]
        BaseThreadInitThunk [0x00007FFCD2C77974+20]
        RtlUserThreadStart [0x00007FFCD5A9A271+33]
Received fatal exception EXCEPTION_ACCESS_VIOLATION
Backtrace:
        GetHandleVerifier [0x00007FF62F231E98+817320]
        GetHandleVerifier [0x00007FF62F232627+819255]
        GetHandleVerifier [0x00007FF62F1F9A84+586900]
        GetHandleVerifier [0x00007FF62F1F991E+586542]
        (No symbol) [0x00007FF62F142C16]
        (No symbol) [0x00007FF62F1419E6]
        BaseThreadInitThunk [0x00007FFCD2C77974+20]
        RtlUserThreadStart [0x00007FFCD5A9A271+33]
Segmentation fault

If you're interested, I can also share the logs in ~\AppData\Roaming\Postman\logs. (main.log, pluginHost.log, renderer-auth.log, renderer-request.log, renderer-shared.log, renderer-shell.log)

Other attempted solutions

I attempted several other things before performing the string of actions reported above. These include:

  • Uninstalling and reinstalling Postman
  • Uninstalling Postman, then deleting ~/AppData/Local/Postman and ~/AppData/Roaming/Postman and then reinstalling Postman. (several times)
  • Starting Postman from the Command Prompt with affinity 1.

@NylonDiamond
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Hi, I've been having the same issue described above on Mojave. Been happening for many months. My solution has been to delete the IndexedDB folder and re-login. It's seemingly a memory issue because when I start up postman, I immediately open "Show dev tools (current view)" and always seem to catch a "Paused before out of memory crash". I just continue execution, it does it one more time then postman works fine.
Just some more info for the dev team.
ps: this happens to my entire team. No matter if on windows or mac.

image

@njsrikar
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@NylonDiamond thank you, that resolved the issue for me as well!!

This was referenced Nov 6, 2019
Closed
Closed
Closed
@asi-postman
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We have a customer that is still experiencing this issue. They have tried doing clean reinstalls with multiple versions, as well as the GPU solution. Attached are the logs from the most recent black screen event.
logs 1.zip

This was referenced Dec 3, 2019
Closed
Closed
@ash007-postman
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@kamalaknn Customer still experiencing the issue in Canary as well as in the Stabled version. Logs can be found at ticket- 41571.

@m3dbedb
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m3dbedb commented Mar 25, 2020

The issue is reproduced in postman 7.20.1 for windows 32

@leankuroneko
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I can still reproduce this, also the memory consumption is out of control.

image

@ortizd
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ortizd commented Apr 30, 2020

I am still having the same problem, any solution?

@NylonDiamond
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Don't use postman. They obviously aren't going to fix this issue or respond to us. We stopped using them a few months back. Lots of alternatives out there.

@preethammavin
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Member

@leankuroneko can you check out our latest app, as we are pushing performance improvements on both memory consumption and interaction, and see if it fixes the issue.

@ortizd is the problem related to the black screen? can you check if you are on the latest version of the app? If you are can you try the workaround mentioned here #4594 . If that doesn't help as well, can you write to us at [email protected] with logs from your application (can be found in view-> developer -> viewfinder in logs).

@ortizd
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ortizd commented May 1, 2020

Yes! Is the black screen problem. I have already try the workaround mentioned in #4594 and it didn't worked.

@preethammavin
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Member

@ortizd please do write to us [email protected], with the above logs so that we can take a closer look and help you out.

@DannyDainton
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Contributor

Hey @ortizd

Was this issue resolved for you in the latest version?

@DannyDainton
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Contributor

Closing this issue due to inactivity - We can open this again if the issue still persists for users.

@pranav8494
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pranav8494 commented Sep 23, 2021 •
edited
Loading

I am facing an issue with postman which looks similar to this one. Is there a new ticket open for this??

Postman Version: Version 9.0.2 (9.0.2)
MacOS: Big Sur (11.4 (20F71))

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